This Privacy Policy explains how 550pub Casino ("550pub," "we," "us," or "our"), operating the online gaming platform at 550pub.app, collects, uses, stores, and protects your personal information. We are committed to safeguarding your privacy in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
1. Introduction & Scope
This Privacy Policy applies to all personal data collected by 550pub in connection with your registration, use of, and interaction with the 550pub Casino Platform — including the website at 550pub.app, any mobile-optimized versions of the site, support communications, and marketing communications where you have consented to receive them.
By registering an account with 550pub, accessing our Platform, or otherwise providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not use the 550pub Platform.
550pub acts as the Personal Information Controller (PIC) as defined under the Philippine Data Privacy Act of 2012. Where we engage third-party service providers to process personal data on our behalf, those parties act as Personal Information Processors (PIPs) and are bound by appropriate data processing agreements.
2. Personal Data We Collect
550pub collects the following categories of personal data in connection with your use of the Platform:
2.1 Identity & Contact Information
- Full legal name (as it appears on your government-issued ID)
- Date of birth and age verification data
- Philippine mobile number (used as primary account identifier)
- Email address (where provided)
- Residential address (for KYC and AML compliance)
- Photographs and copies of government-issued identification documents (e.g., PSA National ID, passport, driver's license)
- Selfie photographs submitted for facial verification
2.2 Financial Information
- GCash account reference (account name and number, not full wallet credentials)
- Maya account reference
- Bank account details (account name and number) for BPI, BDO, Metrobank, and other Philippine banks where used for transactions
- Transaction history: deposit amounts, withdrawal amounts, dates, and payment method references
- Balance and wagering history within the Platform
2.3 Technical & Usage Data
- IP address and approximate geolocation derived from IP
- Device type, operating system, and browser information
- Session data: login timestamps, session duration, pages visited, games played
- Cookie identifiers and similar tracking technologies
- Referring URL and traffic source data
2.4 Communications Data
- Records of support communications (live chat, email, SMS)
- Survey responses and feedback submitted voluntarily
- Marketing preference records (opt-in and opt-out history)
3. How We Collect Your Data
550pub collects personal data through the following means:
- Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, respond to surveys, or communicate with us in any other way
- Automatically: Through your use of the Platform, including via cookies, session logs, server access logs, and analytics tools that record technical and behavioural data
- From payment providers: Transaction confirmation data from GCash, Maya, and participating Philippine banks, shared with us for the purpose of verifying and processing your financial transactions
- From identity verification services: Third-party KYC and document verification providers who process identity documents on our behalf and return verification results to us
- From regulatory and law enforcement bodies: Where required by law, including from PAGCOR, the AMLC, or Philippine law enforcement authorities
4. How We Use Your Personal Data
550pub uses the personal data we collect for the following purposes:
- Account management: To register and maintain your 550pub Casino account, verify your identity, and manage your account settings and preferences
- Service delivery: To provide you with access to games, process bets and wagers, and deliver all features of the 550pub Platform
- Financial processing: To process deposits, withdrawals, and refunds, and to maintain accurate financial records in accordance with applicable accounting and regulatory requirements
- Regulatory compliance: To comply with our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (RA 9160 as amended), the Data Privacy Act (RA 10173), and any other applicable Philippine laws
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal or prohibited conduct on the Platform
- Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour, to administer self-exclusion requests, and to apply deposit and loss limits at your request
- Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance
- Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may withdraw consent at any time
- Platform improvement: To analyse aggregated usage data to improve Platform performance, game selection, and user experience
5. Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, 550pub processes your personal data on the following lawful bases:
- Contractual necessity: Processing is necessary for the performance of the contract between you and 550pub (i.e., the Terms & Conditions governing your use of the Platform), including account management, financial processing, and service delivery
- Legal obligation: Processing is required for compliance with our legal and regulatory obligations under PAGCOR licensing, the Anti-Money Laundering Act, tax laws, and other applicable Philippine legislation
- Legitimate interests: Processing is necessary for the purposes of our legitimate interests in preventing fraud, maintaining platform security, and conducting business analytics, provided such interests are not overridden by your privacy rights
- Consent: For marketing communications and non-essential cookies, where we rely on your freely given, specific, and informed consent
6. Data Sharing & Disclosure
550pub does not sell, rent, or trade your personal data to any third party for their independent marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary:
- Game providers: Suppliers such as JILI, PG Soft, Pragmatic Play, Evolution, and SA Gaming may receive anonymised or pseudonymised session data necessary to deliver game functionality
- Payment processors: GCash, Maya, and participating Philippine banks receive transaction-specific data necessary to process your deposits and withdrawals
- KYC and identity verification providers: Third-party document verification services process your identity documents on our behalf under binding data processing agreements
- Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and Philippine law enforcement where required by applicable law or valid legal process
- Professional advisors: Legal counsel, auditors, and compliance consultants acting on 550pub's behalf, subject to professional confidentiality obligations
- Business successors: In the event of a merger, acquisition, or sale of substantially all of 550pub's assets, your personal data may be transferred to the acquiring entity subject to equivalent privacy protections
All third-party processors engaged by 550pub are required to handle your personal data in accordance with applicable Philippine data protection laws and are contractually prohibited from using your data for purposes other than those specified by 550pub.
7. International Data Transfers
Some of 550pub's game providers and technical service providers are located outside the Philippines. Where your personal data is transferred to a country that does not provide an equivalent level of data protection under Philippine law, 550pub will ensure that appropriate safeguards are in place — such as contractual clauses approved by the National Privacy Commission — prior to any such transfer.
Your core account data, financial records, and KYC documentation are processed and stored in servers operating within or under the regulatory oversight of the Philippines, in accordance with PAGCOR data localisation requirements.
8. Data Retention
550pub retains your personal data for as long as your account remains active and for a period thereafter as required by applicable laws. Specific retention periods include:
- Account and identity data: Retained for a minimum of five (5) years following account closure, as required under PAGCOR licensing conditions and Philippine AML regulations
- Financial transaction records: Retained for a minimum of five (5) years in compliance with the Anti-Money Laundering Act and Bureau of Internal Revenue requirements
- Support communications: Retained for three (3) years from the date of the communication, or longer if relevant to an active legal or regulatory matter
- Marketing consent records: Retained for the duration of the marketing relationship plus three (3) years to evidence compliance with consent requirements
- Technical logs: Retained for ninety (90) days under normal circumstances; extended retention may apply in connection with security investigations
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 550pub's data disposal procedures.
9. Cookies & Tracking Technologies
550pub uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.
9.1 Types of Cookies We Use
- Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your 550pub account. These cannot be disabled without breaking core Platform functionality.
- Performance & Analytics Cookies: Used to collect anonymised information about how players use the Platform — which pages are visited most, how long sessions last, and where errors occur — to help us improve the service.
- Functional Cookies: Remember your preferences such as language settings and game display options to personalise your experience.
- Marketing Cookies: Used only with your consent to deliver relevant promotional communications and to measure the effectiveness of our marketing campaigns.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality. Consent to non-essential cookies may be withdrawn at any time.
10. Your Data Subject Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 550pub:
- Right to be Informed: You have the right to be informed of how your personal data is collected and processed, as set out in this Privacy Policy
- Right of Access: You may request a copy of the personal data 550pub holds about you, along with information about how it is being processed
- Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations
- Right to Object: You may object to certain processing activities, including processing based on legitimate interests and direct marketing
- Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format where technically feasible
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal
- Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated
To exercise any of these rights, please contact the 550pub Data Protection Officer using the contact details in Section 15 of this Policy. We will respond to all valid requests within thirty (30) days.
11. Security Measures
550pub implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the 550pub Platform
- Encryption of sensitive data fields (including payment details and identity document scans) at rest using industry-standard encryption algorithms
- Role-based access controls limiting staff access to personal data on a strict need-to-know basis
- Multi-factor authentication requirements for administrative access to Platform systems
- Regular security assessments, vulnerability scanning, and penetration testing
- Incident response procedures for detecting, responding to, and notifying affected individuals and the NPC in the event of a personal data breach
While 550pub takes all reasonable steps to protect your data, no online system is completely immune to security risks. You are also responsible for securing your own device and account credentials, as outlined in our Terms & Conditions.
12. Children & Minors
The 550pub Platform is intended exclusively for individuals aged 21 years and above in accordance with PAGCOR regulations governing online casino gaming in the Philippines. 550pub does not knowingly collect personal data from individuals under the age of 21.
If 550pub becomes aware that personal data has been collected from a person under 21, the account will be immediately suspended, all associated data will be securely deleted, and any deposited funds will be returned to the originating payment method after completion of applicable verification steps. If you believe a minor has registered on the Platform, please notify us immediately via our support email address.
13. Third-Party Services & Links
The 550pub Platform may contain references to third-party services including payment providers such as GCash and Maya. These services are governed by their own privacy policies, which 550pub does not control. We encourage you to review the privacy policies of any third-party service you use in connection with 550pub transactions.
550pub is not responsible for the privacy practices or content of any third-party services, and our Privacy Policy applies solely to personal data collected and processed by 550pub on the 550pub.app Platform.
14. Updates to This Privacy Policy
550pub reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws, or Platform features. The "Last Updated" date at the top of this document will be revised accordingly.
Where amendments are material — meaning they significantly affect how we collect or use your personal data — 550pub will provide notice on the Platform and, where appropriate, via direct communication to registered account holders. Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.
15. Contact & Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or 550pub's handling of your personal data, please contact us. Our support and Data Protection Officer contact details are:
- Email: [email protected] (plain text — not a clickable link)
- Subject Line: Include "Privacy Request" or "Data Protection Enquiry" in your subject line for faster routing to our Data Protection Officer
You also have the right to file a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights under the Philippine Data Privacy Act have not been adequately addressed by 550pub. Information on how to contact the NPC is available through official Philippine government channels.